Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping Costs & Fees

  • Damaged, Defective, or Incorrect Items: If the return is due to an error on our part (e.g., damaged during transit, manufacturing defects, or wrong item received), YAM SING BAR will cover the full return shipping costs, or provide a free replacement / full refund.

  • Customer Remorse / Personal Reasons: If the return is due to customer preference (e.g., no longer needed, bought by mistake, changed mind), the customer is responsible for the actual return shipping costs.

  • Restocking Fee: $0.00 (No restocking fee will be charged).

How to Start a Return

To initiate a return, please contact us first at support@yamsingbar.com with your order number.

Please note that all returns must be authorized with a Return Merchandise Authorization (RMA) from our support team before being shipped back. Items sent back without prior authorization will not be accepted.

Return Address

Please ship authorized returns to:

  • Recipient: YAM SING BAR Returns Department

  • Address: Room 410-1, 4th Floor, Building 4, Factory No. 110, Nan'an Road, Henan'an, Huicheng District, Huizhou, Guangdong, China, 516000

  • Important Note: Always contact support@yamsingbar.com for RMA instructions before sending any packages.

Damages and Issues

Please inspect your order immediately upon reception. Since our barware and glassware are precision-crafted, we want to ensure everything arrives in pristine condition. Contact us immediately at support@yamsingbar.com if your item is defective, damaged, or incorrect. Please attach clear photos or a short video showing the issue and the packaging so our team can resolve it quickly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (personalized or special orders), final sale items, and gift cards. Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unused, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your returned package, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 5–10 business days. Please remember it can take some additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@yamsingbar.com.